Holidays Frequently Asked Questions:
How can I choose my performances that are part
of your music package?
At the time of reservation, simultaneously with booking the hotel space
for you, we are requesting from our suppliers all the music/opera performances
that are available in the cities you are visiting while your
stay in those cities. You will be given a selection of performances from
which you can pick the ones you like.
How am I going to receive those performance tickets?
All tickets to all the performances you order from us are being
delivered to your hotel in all cities. Upon checking-in to your hotel the
receptionist/concierge will hand you an envelop containing all tickets to
your performances. In addition, for your piece of mind the emergency phone
numbers and other contact details of our ticket brokers will be listed on
our performance ticket voucher, which will be emailed or mailed to you
after we receive your final payment, well before you depart
for your vacation. We have never had a case during our 17 years of existence
when a ticket was not delivered to the right hotel/customer.
Can I modify the packages?
If you are booking non-escorted independent tours, we can
customize the package according to your needs. We can do alterations,
omission and additions to the existing programs or you can just send us an
to let us know what exactly you wish to do and we will price your request.
Can I upgrade my performance tickets?
Most of our packages are based on middle category
performance tickets with the exception of Prague and Budapest where we
usually include some of the best seats of the opera and concert houses. If
you wish to upgrade your performances to the best available seats in other
cities, please let us know at the time of reservation and we will check
what surcharges would apply.
Is there a pick-up transfer from the hotels to
the concert/opera venues?
Normally the packages do not include transfer to the
performances, please read the section: "Package Includes" on
your applicable tour package page. It is however, possible to order
transfers in advance if you wish to do so for extra cost. It is usually
cheaper for individual passengers to take a taxi from the hotel. For
groups we recommend prearranged transfers.
In what currencies
are the tours/packages listed on the website?
Most of them are listed in Euros since all European suppliers accept
payments only in Euros.
The top left hand box of each price chart indicates that the prices are in
Euros or US dollars. As you will notice, there is a little star beside the
US$ sign. If you scroll down below the price chart, you will find the
explanation. * means, US dollar rate varies depending on the exchange
rate. There are minor variations in the US$ price from day-to-day. Right
now 1 euro = 1.34 US$
What other currencies
can I use for payment?
We also accept Canadian dollars. If the payment is by credit card, the
credit card companies automatically convert the funds for you into your
local currency. Most credit card companies charge a small conversion fee
of around 2%. You can check the exact percentage by phoning your credit
Can I pay by check?
Personal checks are accepted up to 90 days before departure. Within 90
days you can send cashiers checks, money orders or bank transfers in
US or Canadian funds. We also accept payment through PAYPAL
What credit cards can I
use for payment?
Visa, Master Card AX
How do I receive my
The invoice and the optional cancellation insurance form will be issued
and emailed or mailed to you upon confirmation of the booking. Final
documents are issued as soon as we receive full payment. Most vouchers are
sent to you as email attachments, however certain numbered documents, rail
or airline tickets have to be mailed to you usually by express mail.
Certain cruise documents are issued only 3 weeks prior to sailing. In
these cases we can email you the copies of the cruise documents in advance
for your piece of mind while you will receive the originals by mail. You
will receive the express mail deliveries within 3-12 days depending on
which continent you live.
When is the final
For most packages we require final payment 40 days before departure.
Certain cruises require 60 or 90 days advance payment. You will be advised
about your final payment date at the time of reservation. If you have less
than 40 days before your tour/package starting date, full payment is
required upon booking
I am insecure about
booking on internet. How can you assure me that my reservation is in
You will receive our official invoice with all the details of our company
including registration and tax account numbers. All vouchers show the
contacts of the local hotels and other suppliers with contact names
and emergency phone numbers. You can call those numbers any time before
departure to verify that your reservation is in order.
I am not familiar with
your company. Can I get references?
Yes, if you contact us, we will give you phone numbers of several European
government tourist boards or consulates as well as the main phone number
of the travel agency licensing office. We are not allowed to give out
private passengers' phone numbers. You can also check our testimonials
page or the about
How can I make
sure I read the rates correctly?
All rates for all packages are listed per person based on 2 people and
also in case of some independent packages on 3 people in the room. If you
travel alone single rate applies. You have to look for the double rate if
you have 2 people in your party, and for the triple rate if there are 3 of
you. Most times cost varies depending on seasonalities. All price charts
give rates for all seasons usually for a one-year period. Escorted tour or
cruise rates are usually listed as one price per season with single
supplement specified as an extra cost. If something is not clear, please
send us an email or call us toll free at
1 800 838 6860 Monday-Friday. We are closed on Saturdays and Sundays
What exactly is
the single supplement?
The published rate of a tour is always calculated per person
but based on 2 people sharing the same hotel room throughout the tour.
Single supplement is an additional cost on top of the tour rate that
single people who wish to stay in a single room during the duration of the
trip would have to pay.
E.g. Tour rate is listed as euro 1000, single supplement as euro 200. It
means if you are traveling alone on this tour, you pay euro 1200. However,
if a friend joins you, you would only have to pay euro 1000. Your friend
also pays the same amount.
Can I avoid paying the
single supplement if I am willing to share my room with an other single
person on the tour?
No, we do not handle single matching. We do not know the tour members
personally. We are not aware of their sleeping or washroom habits and do
not wish to hear complaints about incompatible roommates. We suggest
you travel with a friend or family member if you wish to avoid paying for
the single supplement.