Allegro Holidays Frequently Asked
Questions:
How can I choose my performances that are
part of your music package?
At the time of reservation,
simultaneously with booking the hotel space for you, we are requesting from
our suppliers all the
music/opera performances that are available in the cities you are visiting
while your stay in those
cities. You will be given a selection of performances from which you can
pick the ones you like.
How am I going to receive those
performance tickets?
All tickets to all the performances you
order from us are being delivered to your hotel in all cities. Upon
checking-in to your hotel the receptionist/concierge will hand you an
envelope containing all tickets to your performances. In addition, for your
piece of mind the emergency phone numbers and other contact details of our
ticket brokers will be listed on our performance ticket voucher, which will
be emailed or mailed to you after we receive your final payment, well
before you depart for
your vacation. We have never had a case during our 30 years of existence
when a ticket was not delivered to the right hotel/customer.
Can I modify the packages?
If you
are booking non-escorted independent tours, we can customize the package
according to your needs. We can do alterations, omission and additions to
the existing programs or you can just send us an email
allegro@allegroholidays.com to let us know what exactly you wish to do, and
we will price your request.
Can I upgrade my performance tickets?
Most of our packages are based on middle category performance
tickets with the exception of Prague and Budapest where we usually include
some of the best seats of the opera and concert houses. If you wish to
upgrade your performances to the best available seats in other cities,
please let us know at the time of reservation and we will check what
surcharges would apply.
Is there a transfer from the hotels to the
venues?
Normally the packages do not include transfer to the
performances, please read the section: "Package Includes" on your applicable
tour package page. It is, however, possible to order transfers in advance if
you wish to do so for extra cost. It is usually cheaper for individual
passengers to take a taxi from the hotel. For groups we recommend
prearranged transfers.
What currencies can I use for payment?
If the payment is by credit card, the credit card companies
automatically convert the funds for you into your local currency. Most
credit card companies charge a small conversion fee of around 2%. You can
check the exact percentage by phoning your credit card company.
Can I pay by check?
Personal
checks are accepted up to 90 days before departure. Within 90 days you can
pay by Visa, Mastercard, cashier’s check, money orders or bank transfers in
US funds.
How do I receive my documents?
The invoice and the optional cancellation insurance form will be issued and
emailed or mailed to you upon confirmation of the booking. Final documents
are issued as soon as we receive full payment. Most vouchers are sent to you
as email attachments, however certain numbered documents, rail or airline
tickets have to be mailed to you usually by express mail. Certain cruise
documents are issued only 3 weeks prior to sailing. In these cases, we can
email you the copies of the cruise documents in advance for your piece of
mind while you will receive the originals by mail. You will receive the
express mail deliveries within 3-12 days depending on which continent you
live.
When is the final payment due?
For most packages we require final payment 40 days before departure. Certain
cruises require 60 or 90 days advance payment. You will be advised about
your final payment date at the time of reservation. If you have less than 40
days before your tour/package starting date, full payment is required upon
booking
How can you assure me that my reservation is
in order?
You will receive our official invoice with all the
details of our company including registration and tax account numbers. All
vouchers show the contacts of the local hotels and other suppliers
with contact names and emergency phone numbers. You can call those
numbers any time before departure to verify that your reservation is in
order.
How can I make sure I read the rates
correctly?
All rates are listed as Per Person based on 2 people
sharing (double). In some packages there can be 3 people in a room (triple).
If you travel alone, the single supplement rate applies. Prices can vary
depending on seasonality. All price charts give rates for all seasons
usually for a one-year period. Escorted tour or cruise rates are usually
listed as one price per season with single supplement specified as an extra
cost. If something is not clear, please send us an email or call us toll
free at 1800 770 7148 Monday-Friday. We are closed on Saturdays and Sundays
What is the single supplement?
The published rate of a tour is always calculated per person but based on 2
people sharing the same hotel room throughout the tour. Single supplement is
an additional cost on top of the tour rate that single people who wish to
stay in a single room during the duration of the trip would have to pay.
E.g. Tour rate is listed as euro 1000, single supplement as euro 200. It
means if you are traveling alone on this tour, you pay euro 1200. However,
if a friend joins you, you would only have to pay euro 1000.
Can You Pair me with another Single Person on
the Tour?
No, unfortunately there is too much room for problems.
We suggest you travel with a friend or family member if you wish to avoid
paying for the single supplement.
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